Terms of service
These Terms & Conditions apply to purchases of Products and services from Additive Machines, including purchases made through our website, by quotation, invoice, email, telephone or other sales channel.
1. PRODUCTS
1.1 Additive Machines supplies 3D printers, associated equipment, parts, accessories, consumables, software and related products ("Products").
1.2 Product images, specifications, dimensions, colours and descriptions displayed on our website, brochures, social media or other promotional material are provided for general information and may vary from the actual Product.
1.3 Manufacturers may make changes to Product specifications, components, firmware, software or design without notice.
1.4 We reserve the right to correct typographical, pricing or specification errors.
2. QUOTATIONS
2.1 All quotations issued by Additive Machines are valid for 30 days from the date of issue, unless otherwise stated on the quotation.
2.2 A quotation is not an order confirmation. An order is accepted only when Additive Machines confirms acceptance and/or issues an invoice.
2.3 Prices quoted are based on information available at the time the quotation is issued and are subject to availability.
2.4 Freight, delivery, insurance, customs, duties, taxes or other applicable charges will be stated on the quotation where applicable.
2.5 Freight costs included in a quotation are estimates unless expressly stated otherwise and may be subject to change where actual freight costs differ from the quoted amount.
2.6 Additive Machines reserves the right to review pricing after the 30-day quotation validity period has expired. A new quotation may be required before an order is accepted.
2.7 Changes to product specifications, availability, manufacturer pricing, exchange rates, freight costs or other external costs after the quotation date may result in revised pricing.
2.8 Acceptance of a quotation by the Customer within the 30-day validity period does not constitute acceptance of the order until Additive Machines confirms the order and/or issues an invoice.
3. ORDERS
3.1 Orders are subject to acceptance by Additive Machines.
3.2 Once an order has been accepted, cancellation is subject to these Terms.
3.3 Additive Machines may decline or cancel an order where the Product is unavailable, there has been an obvious pricing or description error, the manufacturer is unable to supply the Product, payment has not been received as required, or circumstances beyond our reasonable control prevent supply.
3.4 If Additive Machines cancels an order and the Customer has already paid, any amount refundable to the Customer will be dealt with in accordance with these Terms and applicable law.
4. PRICING AND GST
4.1 Unless otherwise stated, all prices are in Australian dollars (AUD).
4.2 Prices will specify whether GST is included or excluded.
4.3 Where applicable, GST will be charged in accordance with Australian tax legislation.
4.4 Additive Machines reserves the right to change prices at any time. Price changes will not affect orders already accepted unless otherwise agreed.
5. PAYMENT
5.1 Payment must be made in accordance with the payment terms stated on the quotation or invoice.
5.2 Unless otherwise agreed in writing, Products must be paid for in full before dispatch.
5.3 Additive Machines may require a deposit or full payment before ordering Products from the manufacturer.
5.4 Where a payment plan or other financing arrangement is offered, separate payment terms may apply.
5.5 If payment is overdue, Additive Machines may suspend further work, delivery, training or support until the account is brought up to date.
5.6 Additive Machines reserves the right to recover reasonable costs associated with recovery of overdue amounts, to the extent permitted by law.
6. PAYMENT PLANS
6.1 Where Additive Machines agrees to a payment plan, the Customer must make payments according to the agreed schedule.
6.2 Ownership, possession and use of the Product during a payment plan will be determined by the written agreement applicable to that purchase.
6.3 A Customer cannot cancel a payment plan simply by returning a Product unless Additive Machines agrees to the cancellation in writing or the Customer has a legal right to do so.
6.4 Any return of a Product under a payment plan does not automatically extinguish amounts otherwise owing.
6.5 Any cancellation, return, credit or adjustment will be handled in accordance with the applicable agreement and Australian Consumer Law.
7. DELIVERY AND FREIGHT
7.1 Additive Machines will arrange freight where freight has been included in the Customer's order.
7.2 Delivery times provided by Additive Machines are estimates only unless expressly guaranteed in writing.
7.3 Delivery times may be affected by manufacturer delays, freight delays, customs, weather, industrial action or other circumstances outside our reasonable control.
7.4 The Customer is responsible for providing accurate delivery details and ensuring that the delivery location is suitable for the Product.
7.5 The Customer must ensure appropriate access is available for delivery, including suitable doors, loading areas, ramps, lifting equipment or other requirements relevant to the Product.
7.6 Additional freight, waiting time, redelivery, storage, lifting equipment or access charges caused by circumstances at the delivery location may be payable by the Customer.
7.7 The Customer should inspect the Product as soon as reasonably practicable after delivery and notify Additive Machines of any visible transport damage.
8. INSTALLATION, SET-UP AND TRAINING
8.1 Where installation, commissioning or training is included in the purchase, the scope of those services will be specified in the quotation or invoice.
8.2 Training may be provided remotely or in person, depending on the Product and the arrangement agreed with the Customer.
8.3 Training generally covers operation and use of the machine. It does not guarantee that the Customer will achieve a particular print result, production speed, material outcome or commercial result.
8.4 The Customer is responsible for ensuring operators are appropriately trained before operating the equipment.
8.5 Additional training, travel or on-site services outside the agreed scope may incur additional charges.
9. CUSTOMER RESPONSIBILITIES
9.1 The Customer is responsible for providing a suitable installation environment; ensuring adequate electrical supply and ventilation where required; complying with manufacturer requirements; using appropriate materials and consumables; following safety instructions; ensuring operators are appropriately trained; maintaining the Product as recommended; using the Product only for its intended purpose; and complying with applicable workplace health and safety requirements.
9.2 The Customer must not modify, dismantle or alter the Product in a way that may compromise safety or performance, except where authorised by Additive Machines or the manufacturer.
10. MACHINE PERFORMANCE AND PRINT RESULTS
10.1 3D printing results can vary depending on materials, environmental conditions, machine settings, software, file preparation, operator experience and other variables.
10.2 Additive Machines does not guarantee that a particular print, material, finish, production time or commercial outcome will be achieved unless expressly agreed in writing.
10.3 Samples, demonstrations and promotional material are examples only and do not constitute a guarantee of identical results.
10.4 Customers are responsible for testing and validating their own applications, materials and production requirements.
11. SOFTWARE
11.1 Some Products may require third-party software, firmware or applications.
11.2 Third-party software may be subject to separate licence terms.
11.3 Additive Machines does not warrant uninterrupted operation of third-party software or services.
11.4 Software updates may alter functionality or compatibility.
12. WARRANTY
12.1 Products are supplied with the manufacturer's applicable warranty, together with any additional warranty expressly provided by Additive Machines.
12.2 Warranty periods and conditions may vary between Products.
12.3 Warranty claims may require proof of purchase, Product serial number, photographs or videos, details of the fault, machine logs or other diagnostic information, and reasonable assistance with troubleshooting.
12.4 Additive Machines may first attempt to diagnose and resolve a problem remotely.
12.5 Where required, the Product may need to be returned to Additive Machines, the manufacturer or an authorised service location.
12.6 Warranty does not cover damage or faults caused by misuse, unauthorised modification, incorrect installation, accidents, neglect, unsuitable operating conditions, consumables or normal wear and tear, except where such exclusion is not permitted by law.
12.7 Nothing in these Terms limits or excludes any rights or remedies available to the Customer under the Australian Consumer Law.
13. AUSTRALIAN CONSUMER LAW
13.1 Our Products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
13.2 Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
13.3 Where the Australian Consumer Law applies, the Customer may have rights relating to acceptable quality, fitness for purpose, correspondence with description and other applicable consumer guarantees.
14. RETURNS AND CHANGE OF MIND
14.1 Unless otherwise required by law, Additive Machines does not provide refunds for change-of-mind purchases.
14.2 This does not affect any rights the Customer may have under the Australian Consumer Law.
14.3 Products specially ordered, configured or sourced for a Customer may be subject to additional conditions regarding cancellation or return.
14.4 The Customer should contact Additive Machines before returning any Product.
14.5 Unauthorised returns may be refused.
15. CANCELLATION
15.1 A request to cancel an order must be made in writing.
15.2 Cancellation of an order does not automatically entitle the Customer to a refund.
15.3 Where a Product has already been ordered from a manufacturer, dispatched, customised, configured or otherwise committed to on behalf of the Customer, cancellation may result in reasonable costs being payable, subject to applicable law.
15.4 Where a deposit has been paid, its treatment will depend on the circumstances of the cancellation and any applicable agreement.
16. TITLE AND RISK
16.1 Risk in the Product passes to the Customer upon delivery, except where otherwise required by law or agreed in writing.
16.2 Title to the Product will pass to the Customer once Additive Machines has received payment in full, unless a separate written agreement provides otherwise.
16.3 Until payment is received in full, the Customer must not sell, transfer or otherwise dispose of the Product except with Additive Machines' written consent.
17. LIMITATION OF LIABILITY
17.1 To the maximum extent permitted by law, Additive Machines will not be liable for indirect, incidental, special or consequential loss arising from the supply, use or inability to use a Product.
17.2 This may include loss of profits, loss of production, loss of business opportunity, loss of contracts or business interruption.
17.3 This clause does not apply to the extent that liability cannot legally be excluded or limited.
17.4 Nothing in these Terms excludes liability for matters that cannot lawfully be excluded under Australian law.
18. INTELLECTUAL PROPERTY
18.1 All intellectual property owned or developed by Additive Machines, including website content, photographs, marketing materials, documents, training materials and branding, remains the property of Additive Machines or its licensors.
18.2 Customers must not reproduce, modify or commercially exploit Additive Machines' intellectual property without written permission.
18.3 The Customer remains responsible for ensuring that any files, artwork, designs, models or other content supplied to Additive Machines do not infringe third-party intellectual property rights.
19. CUSTOMER CONTENT AND FILES
19.1 Where a Customer provides digital files, artwork, designs or other content for printing, testing or demonstration, the Customer warrants that they have the necessary rights to use that content.
19.2 Additive Machines is not responsible for infringement arising from content supplied by the Customer.
19.3 Customers should maintain their own backups of files and digital content.
20. PRIVACY
20.1 Additive Machines will collect and use personal information for purposes including processing orders, communicating with Customers, arranging delivery, providing support and managing accounts.
20.2 Personal information will be handled in accordance with applicable Australian privacy laws and Additive Machines' Privacy Policy.
21. PHOTOGRAPHS, TESTIMONIALS AND MARKETING
21.1 Additive Machines may request permission to use photographs, videos, testimonials or examples of Products installed or used by Customers for marketing purposes.
21.2 Customer permission will be obtained where required before identifying a Customer or using their testimonial or likeness.
21.3 Customers are not required to provide testimonials or marketing material as a condition of purchase.
22. FORCE MAJEURE
22.1 Additive Machines will not be liable for delays or failures caused by circumstances beyond our reasonable control.
22.2 Such circumstances may include manufacturer delays, supply shortages, freight disruptions, natural disasters, extreme weather, fire, industrial disputes, government restrictions, war, cyber incidents or other events outside our reasonable control.
22.3 Where reasonably possible, Additive Machines will notify the Customer of significant delays and work to minimise their impact.
23. THIRD-PARTY MANUFACTURERS
23.1 Some Products supplied by Additive Machines are manufactured by third parties.
23.2 Manufacturer specifications, manuals, warranty requirements and technical documentation may apply.
23.3 Additive Machines will act as a point of contact for Customers where appropriate and will assist with warranty and technical matters within the scope of our services.
23.4 Nothing in this clause limits the Customer's rights under Australian Consumer Law.
24. TECHNICAL SUPPORT
24.1 Additive Machines may provide technical support by telephone, email, video call or other communication methods.
24.2 Support may include troubleshooting, machine operation guidance, software assistance and general technical advice.
24.3 Response times are not guaranteed unless a separate service agreement provides otherwise.
24.4 Customers may be required to provide photographs, videos, machine information or other diagnostic information to assist with troubleshooting.
25. GENERAL
25.1 These Terms are governed by the laws of New South Wales, Australia.
25.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
25.3 Failure by Additive Machines to enforce any provision of these Terms does not constitute a waiver of that provision.
25.4 These Terms, together with the applicable quotation, invoice and any written agreement between Additive Machines and the Customer, constitute the agreement relating to the relevant purchase.
25.5 Where there is an inconsistency between these Terms and a specific written agreement signed by Additive Machines and the Customer, the specific written agreement will prevail to the extent of the inconsistency.